Step 1: Refresh the Page

Press F5 or Ctrl+R (Cmd+R on Mac) to reload the page.

Step 2: Check Internet Connection

Ensure you have a stable internet connection.

Step 3: Try Different Browser

Test in Chrome, Firefox, Safari, or Edge.

Step 4: Clear Browser Cache

1. Open browser settings
2. Clear browsing data
3. Select "Cached images and files"
4. Clear and restart browser

Step 5: Disable Browser Extensions

Temporarily disable ad blockers or security extensions that might block content.

Step 6: Check if Document Exists

Verify the document hasn't been deleted or voided.

Step 1: Check Spam/Junk Folder

Ask signer to check their spam, junk, or promotions folder.

Step 2: Verify Email Address

1. Go to document details
2. Check signer's email address
3. Look for typos or incorrect domain
4. Update if needed and resend

Step 3: Add to Safe Senders

Ask signer to add noreply@signnxt.com to their contacts or safe senders list.

Step 4: Check Email Verification

Ensure your email address is verified in Profile settings.

Step 5: Try Different Email

If corporate email is blocked, try personal email (Gmail, Outlook, etc.).

Step 6: Resend Document

Click "Resend" button in document details to send another invitation.

Step 1: Check Internet Connection

Ensure stable internet connection before signing.

Step 2: Fill All Required Fields

Complete all fields marked with red asterisk (*) before submitting.

Step 3: Try Again

Redraw signature and click "Adopt and Sign" immediately.

Step 4: Use Different Input Method

If drawing doesn't work, try typing your name or uploading signature image.

Step 5: Clear Browser Cache

Clear cache and cookies, then try again.

Step 6: Try Different Browser

Test in Chrome, Firefox, Safari, or Edge.

Step 1: Wait for PDF to Load

Ensure PDF is fully loaded before looking for fields.

Step 2: Scroll Through All Pages

Fields may be on different pages - scroll through entire document.

Step 3: Reset Zoom Level

Press Ctrl+0 (Cmd+0 on Mac) to reset zoom to 100%.

Step 4: Check Signing Order

If sequential signing, you may need to wait for previous signer.

Step 5: Refresh Page

Press F5 or Ctrl+R to reload the document.

Step 6: Enable JavaScript

Ensure JavaScript is enabled in browser settings.

Step 1: Check Caps Lock

Ensure Caps Lock is off - passwords are case-sensitive.

Step 2: Reset Password

Click "Forgot Password" and follow reset instructions.

Step 3: Verify Email

Check your email for verification link if account is new.

Step 4: Enable Cookies

Ensure browser cookies are enabled in settings.

Step 5: Clear Browser Data

Clear cookies and cache, then try logging in again.

Step 6: Try Different Browser

Test login in Chrome, Firefox, Safari, or Edge.

Step 1: Verify Card Details

Check card number, expiry date, and CVC are correct.

Step 2: Check Card Balance

Ensure sufficient funds available.

Step 3: Contact Your Bank

Ask bank to authorize the charge - they may be blocking it.

Step 4: Try Different Card

Use another credit or debit card.

Step 5: Update Payment Method

Go to Settings > Billing > Payment Methods and update card.

Step 6: Complete 3D Secure

If prompted, complete 3D Secure authentication with your bank.

Step 1: Check All Signers Added

Ensure at least one signer is added with valid email.

Step 2: Verify Fields Placed

Place at least one signature field for each signer.

Step 3: Fill Required Information

Complete document name and all required settings.

Step 4: Validate Email Addresses

Check all signer emails are valid and correctly formatted.

Step 5: Check Subscription Status

Ensure your subscription is active (not expired or past due).

Step 6: Try Again

Wait a moment and click "Send" again.

Step 1: Check Internet Connection

Ensure stable connection before saving.

Step 2: Add at Least One Role

Templates require at least one role to be defined.

Step 3: Complete Required Fields

Fill in template name and all required information.

Step 4: Try Saving Again

Click "Save Template" button again after a moment.

Step 5: Refresh and Retry

If error persists, refresh page and try again (changes may be lost).

Step 6: Contact Support

If problem continues, contact support with error details.

Step 1: Check CSV Format

Ensure CSV is properly formatted with correct columns.

Step 2: Verify Column Mapping

Check all required columns are mapped correctly.

Step 3: Validate Email Addresses

Ensure all recipient emails are valid.

Step 4: Wait for Processing

Large campaigns may take time - check back in 5-10 minutes.

Step 5: Check Daily Limits

Verify you haven't exceeded daily sending limits.

Step 6: Review Error Log

Check campaign details for specific error messages.

Step 1: Check Document ID

Verify document ID is correct (no typos).

Step 2: Scan QR Code Again

If using QR code, try scanning again with better lighting.

Step 3: Use Original Certificate

Ensure you're verifying the original certificate PDF, not a copy or screenshot.

Step 4: Check Internet Connection

Verification requires internet connection.

Step 5: Try Different Browser

Test verification in another browser.

Step 6: Contact Issuer

If verification fails, contact the document sender for a new certificate.